Technical support is available to assist you with your technical needs, configuration issues, technical questions, and important information.

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Company Announcements
Check this section often to keep up to speed on the latest important announcements pertaining to your Access US service. We’ll frequently post information here regarding billing issues, service maintenance, contact information, network upgrades, and community initiatives.

Changes to Billing Services
Beginning January 1, 2003 all billing related calls will be handled at either of the following numbers: Local to St. Louis 314-655-7700; Toll Free 800-638-6373 (800-NET-NERD). Additionally, billing inquiries may be submitted via e-mail at, or via fax 314-655-7701. The Billing Care Center is open from 9:30 a.m. – 5:30 p.m. Monday – Friday.

Access US Contact Numbers
Please use the following information for contacting a service representative.

Technical Care Call Center: 314-436-6272 or 866-271-7001
For technical support, to start new services, and for general information
Open from 8:30 a.m. – 5:30, Monday – Friday
*Due to regional restrictions, some customers may not be able to access this number. Alternatively, please try 866-865-6446.

Corporate Headquarters: 314-655-7700 or 800-638-6373
Open 8:30 a.m. – 5:30 p.m. Monday – Friday
Fax number: 314-655-7701
For all customers

Contact Us Today!

We would like to hear from you. Please send us a message by filling out the form below and we will get back with you shortly.

Please note: We do not accept cancellations or change of service requests through our web forms. Please contact Customer Service for any changes to service requests.